www.unesa.ac.id
Unesa.ac.id, SURABAYA–State University of Surabaya (UNESA) in collaboration with John Robert Powers held a Service Excellence Training for personnel. This training starts on November 1-10, 2021 on the 9th Floor of the UNESA Rectorate Building, Lidah Wetan Campus.
The opening ceremony was attended by the Chancellor of UNESA, Prof. Dr. Nurhasan, M.Kes., Deputy Chancellor for General Affairs and Finance, Suprapto, S.Pd., M.T., as well as the ranks of participants who are unit heads, coordinators, sub-coordinators and education staff who work in the service department directly. Also attended by the facilitator who will provide some materials during the training.
In his speech, Suprapto explained, the purpose of this training is to prepare unit heads, coordinators and sub-coordinators to go to PTN BH. "We have to start changing the mindset from PTN BLU to PTN BH," he said.
In this training, there were around 66 participants who took part to improve competence ahead of the change in UNESA status to PTN BH. In addition, this training is also important to improve the quality of service to the community. "I hope our PTN BH is not a PTN BH on paper, but really becomes a PTN BH that is ready to serve the community and nation and advance the country through achievements," he said.
Prof. Nurhasan, M.Kes., revealed that the training was not only done once. However, in the future similar training will also be held for lecturers, Kajur and Head of Study Programs around UNESA.
"This mindset change is important, not only so that we understand the demands of PTN BH, but also to be able to translate PTN BH into the realm of creation and innovation," he said. "Being a PTN BH means that our level of service to the community and nation should not be played with," he concluded.
In this training, participants will get several things through facilitators and speakers from John Robert Powers, including Building Positive Service Attitude by Toninardi, Interpersonal Skills by Sherly Tanoto and various other materials. Improving the quality of service to the community is expected to increase to support UNESA as a PTN BH in the future. (hasna/zam*)
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